Data Deletion Request

You have the right to request deletion of your personal data held by ABEL WELLNESS AND HOMOEOPATHIC CARE CENTRE (AWHCC). Use the form below or email us directly.

This page also covers data collected via WhatsApp Business

How to Request Data Deletion

Step 1 — Submit a Request

Fill in the form below or email us at abelwhcc@gmail.com with subject line 'Data Deletion Request'. Include the name, email address, and/or WhatsApp number linked to your account.

Step 2 — Identity Verification

We will verify your identity by sending a confirmation email to the address you provide. This step ensures no unauthorised deletion of your records.

Step 3 — Processing (up to 30 days)

Once verified, we will delete your personal data from our systems within 30 days. Where retention is legally required (e.g., medical records under Indian law), we will inform you of what cannot be deleted and the reason.

Step 4 — Confirmation

You will receive an email confirmation once the deletion is complete, along with details of any data that was retained for legal or regulatory reasons.

Data We Hold & Deletion Eligibility

Personal Information

✓ Deletable
  • Full name
  • Email address
  • Mobile / WhatsApp number
  • Profile photo

WhatsApp Conversations

✓ Deletable
  • Chatbot conversation history
  • Message logs and timestamps
  • Appointment booking data via WhatsApp
  • Opt-in / opt-out status

Appointment History

✓ Deletable
  • Past and upcoming appointments
  • Doctor assignment records
  • Appointment notes

Medical Records

⚠ Legally Retained
  • Consultation notes and prescriptions
  • Medical history
  • Investigation reports

Medical records may be retained for up to 7 years as required under the Indian Medical Council Act and applicable health regulations.

Billing & Payments

⚠ Legally Retained
  • Invoice records
  • Payment history
  • GST transaction records

Financial records are retained for 8 years as required under the Income Tax Act, 1961 and GST regulations.

Submit a Deletion Request

🇮🇳 +91

Include the number used when booking appointments via WhatsApp

Please note: Deletion is irreversible. Medical and billing records required by law will be retained but isolated from active use. Deleting your data will also remove access to your patient portal.

Prefer to email us directly? Send a request to abelwhcc@gmail.com with the subject "Data Deletion Request". We respond within 3 business days and complete deletions within 30 days.

Last updated: March 2026 | ABEL WELLNESS AND HOMOEOPATHIC CARE CENTRE (AWHCC)