Privacy Policy

We may collect:

• Personal details (name, contact information including WhatsApp-registered mobile number)

• Medical history and consultation details

• Reports and prescriptions

• Payment and appointment information

• WhatsApp conversation data (messages exchanged with our chatbot, message timestamps, delivery status, and opt-in/opt-out status)

Collected information is used for:

• Providing medical care and follow-up

• Appointment scheduling and communication

• Sending WhatsApp notifications (appointment reminders, prescription alerts, follow-ups) where you have opted in

• Legal and regulatory compliance

• Patient data is handled according to medical ethics

• Information is not shared with third parties without consent, except where legally required

Reasonable administrative and technical measures are used to protect patient data. However, no digital system is completely risk-free.

Patients may:

• Request access to their records

• Request correction of inaccurate information

• Withdraw consent for non-essential communication

The website may contain links to external platforms. AWHCC is not responsible for their privacy practices.

This Privacy Policy may be updated periodically. Continued use of services indicates acceptance.

AWHCC uses the Meta WhatsApp Business Cloud API to send appointment reminders, prescription notifications, and other healthcare communications to patients who have provided their WhatsApp-registered mobile number.

Data shared with Meta/WhatsApp:

• Your WhatsApp-registered phone number

• Message content (appointment details, prescription status, reminders)

• Message metadata (timestamps, delivery and read receipts)

Meta Platforms, Inc. processes this data as a data sub-processor in accordance with their own Privacy Policy, available at: https://www.facebook.com/privacy/policy/. AWHCC does not control Meta's data processing practices.

Data Retention: WhatsApp message logs are retained in our systems for up to 12 months for audit and compliance purposes, after which they are deleted.

Opt-In: By providing your mobile number when booking an appointment, you consent to receive WhatsApp messages from AWHCC.

Opt-Out: You may withdraw consent at any time by sending STOP to our WhatsApp business number, or by contacting us at abelwhcc@gmail.com. Opting out will not affect your ability to receive medical services.

We do not sell or share your WhatsApp data with third parties other than Meta as the communication platform provider.

Our website uses minimal analytics to improve user experience. No personally identifiable information is tracked across websites or shared with advertising platforms.