Terms and Conditions

• Consultations are strictly by prior appointment

• Appointment confirmation is subject to availability and scheduling

• Delays or missed appointments may require rescheduling

• Services are provided by qualified healthcare professionals

• Treatment is individualised and based on clinical judgement

• No guarantees of cure or specific outcomes are made

• Consultation fees must be paid as per clinic policy

• Medicine costs are separate unless specified

• Payments once made are subject to refund policy

• Patients are responsible for stable internet connectivity

• Technical issues from the patient's side are not the clinic's liability

• Online consultations are not for emergencies

• Website content is for informational purposes only

• Content does not substitute direct medical consultation

• Unauthorized use, copying, or misuse of content is prohibited

AWHCC reserves the right to refuse or discontinue services in cases of:

• Abusive behaviour

• Non-compliance with medical advice

• Misuse of services

AWHCC may update these Terms & Conditions at any time. Continued use implies acceptance of revised terms.

By providing your WhatsApp-registered mobile number and booking an appointment, you expressly consent to receive WhatsApp messages from AWHCC via the Meta WhatsApp Business Cloud API. These messages may include:

• Appointment confirmations, reminders (24 hours and 1 hour prior), and rescheduling notices

• Prescription readiness and dispensing notifications

• Follow-up reminders and general healthcare communications

• Responses to messages you initiate with our WhatsApp chatbot

Opt-Out: You may stop receiving WhatsApp messages at any time by sending the word STOP to our WhatsApp business number. You can restart notifications by sending START.

Message Frequency: Message frequency varies based on your appointments and interactions. Standard messaging rates from your mobile carrier may apply.

Third-Party Platform: WhatsApp messages are delivered through Meta Platforms, Inc. WhatsApp Business Cloud API. By opting in, you acknowledge that your phone number and message content are processed by Meta in accordance with Meta's Privacy Policy (https://www.facebook.com/privacy/policy/).

You are not required to consent to WhatsApp communications as a condition of receiving medical services from AWHCC.